Privacy Policy

01 Information We Collect

heybaji bet collects personal information from players at various points during the account lifecycle — from registration through to ongoing platform use and withdrawal processing. We collect only the information that is genuinely necessary for us to provide you with a secure, compliant, and enjoyable betting and gaming experience.

Information You Provide Directly

When you register an account, submit identity verification documents, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and a copy of your government-issued identity document (national ID card, passport, or driving licence).
• Contact Data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh).
• Financial Data: Payment method details including bKash account number, Nagad account number, Rocket number, Upay number, USDT wallet address, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported institutions.
• Verification Documents: Utility bills, bank statements, or other address-verification documents submitted during the KYC process.
• Support Communications: Any messages, chat transcripts, or correspondence exchanged with our customer support team via live chat or email.

Information Collected Automatically

When you access and use the heybaji bet platform, our systems automatically collect certain technical and behavioural data to ensure security, optimise performance, and detect fraud:

• Device & Technical Data: IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage Data: Pages visited, games played, betting history, session duration, click-through paths, search queries within the platform, and feature interactions.
• Transaction Data: Deposit and withdrawal amounts, timestamps, payment method references, and transaction status records.
• Cookie & Tracking Data: Information gathered via cookies, pixel tags, and similar technologies as described in the Cookies section of this policy.

02 How We Use Your Data

heybaji bet uses your personal data for specific, defined purposes that are directly connected to the operation of the platform and the provision of a safe, fair, and personalised experience for every registered player. We do not use your data for any purpose that is incompatible with those stated below.

Marketing Communications

If you have opted in to receive promotional communications from heybaji bet, we may use your contact data (email address and/or mobile phone number) to send you information about bonuses, seasonal promotions (such as BPL cricket season offers, Eid promotions, or Pohela Boishakh rewards), new game launches, and other heybaji bet news. You may withdraw your consent to marketing communications at any time by contacting our support team or following the unsubscribe instructions included in any marketing message.

03 Legal Basis for Processing

heybaji bet processes your personal data on the basis of one or more of the following lawful grounds. The specific legal basis applicable to each processing activity is identified in the table in Section 2 above.

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide you with the heybaji bet platform services you have registered for, including account management, gaming access, and payment processing.
• Legal Obligation: Processing is necessary for heybaji bet to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping rules.
• Legitimate Interests: Processing is necessary for the purposes of heybaji bet's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: For specific processing activities, such as sending marketing communications, heybaji bet relies on your freely given, specific, informed, and unambiguous consent. Where consent is the basis for processing, you have the right to withdraw that consent at any time.

Where heybaji bet relies on legitimate interests as its legal basis for processing, it has conducted an assessment to ensure that the processing is proportionate and necessary, and that your interests and fundamental rights do not override those legitimate interests.

04 Cookies & Tracking Technologies

heybaji bet uses cookies and similar tracking technologies on its platform to enable core functionality, measure performance, and deliver a personalised experience. A cookie is a small text file placed on your device by your browser when you visit a website. heybaji bet uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the heybaji bet platform to function correctly. They enable core features such as account authentication, session management, security token validation, and navigation. These cookies cannot be disabled without materially affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the heybaji bet platform — including which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data helps us continuously improve the platform experience.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language (English), display preferences, and recently viewed games — so that the platform feels familiar and personalised each time you return.
• Fraud Prevention Cookies: These cookies support our security and fraud detection systems by identifying unusual behaviour patterns, detecting bot activity, and flagging suspicious login attempts in real time. They are a critical component of our player protection infrastructure.

Managing Your Cookie Preferences

Most web browsers provide controls that allow you to manage, restrict, or delete cookies stored on your device. Please refer to your browser's help documentation for specific instructions on managing cookies. Please be aware that disabling certain categories of cookies — particularly strictly necessary and fraud prevention cookies — may impair your ability to log in, make deposits, or use certain features of the heybaji bet platform.

05 Data Sharing & Disclosure

heybaji bet does not sell, rent, or trade your personal data to third parties. We share personal data with external parties only in the limited and specific circumstances described below, and only to the extent necessary for the relevant purpose.

Service Providers and Technology Partners

heybaji bet works with a carefully selected group of third-party service providers who process personal data on our behalf in order to help us deliver platform services. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank) to facilitate deposit and withdrawal transactions.
• KYC & Verification Providers: Third-party identity verification services that assist us in validating the accuracy of documents submitted during the KYC process.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive player session and game result data to resolve disputes and ensure fair play certification.
• Fraud Prevention and Security Services: Specialised providers that analyse transaction and usage data to detect money laundering, account takeover, and other fraudulent activity.
• Analytics Providers: Services that process anonymised and aggregated usage data to help heybaji bet understand platform performance and player behaviour patterns.

All third-party service providers who process personal data on behalf of heybaji bet are bound by contractual data processing agreements that require them to handle your data in accordance with applicable privacy standards and to use it only for the purposes specified by heybaji bet.

Legal Disclosures

heybaji bet may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate suspected illegal activity, including money laundering, fraud, or underage gambling. In such cases, heybaji bet will disclose only the minimum amount of data necessary to satisfy the legal requirement.

06 Data Retention

heybaji bet retains your personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where anonymisation rather than deletion is applied, the anonymised data may be retained indefinitely for statistical and analytical purposes.

In certain circumstances — for example, where a legal claim is being investigated or where a regulatory authority has issued a data preservation notice — heybaji bet may retain personal data beyond the standard retention periods described above for the duration of the relevant proceedings.

07 Your Rights & Choices

As a registered player on the heybaji bet platform, you hold a number of rights with respect to the personal data we hold about you. heybaji bet is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our support team via live chat or by emailing [email protected].

• Right of Access: You have the right to request a copy of all personal data heybaji bet holds about you, together with information about how it is being used. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data heybaji bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain data directly via your account settings dashboard.
• Right to Erasure: In certain circumstances, you have the right to request that heybaji bet delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and no other legal basis for processing applies. Note that deletion requests may be limited where retention is required by law (e.g., AML record-keeping).
• Right to Restriction of Processing: You may request that heybaji bet restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where heybaji bet relies on legitimate interests as its legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where heybaji bet processes your personal data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

08 Data Security

heybaji bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, heybaji bet continually reviews and strengthens its security practices to minimise risk.

Technical Safeguards

• TLS/SSL Encryption: All communications between your browser or device and the heybaji bet platform are encrypted using Transport Layer Security (TLS) protocols, protecting your data in transit from interception or tampering.
• Encrypted Data Storage: Sensitive personal data stored on heybaji bet servers — including identity documents and financial data — is encrypted at rest using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable two-factor authentication via SMS OTP on their accounts to add an additional layer of protection against unauthorised login.
• Real-Time Fraud Monitoring: heybaji bet's automated fraud detection systems monitor account and transaction activity around the clock, flagging and responding to suspicious behaviour in real time.
• Access Controls: Access to personal data held on heybaji bet systems is strictly limited to authorised personnel who require it to perform their job functions. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Regular Security Audits: heybaji bet conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities across its infrastructure before they can be exploited.

Organisational Safeguards

• Data Minimisation Policy: Staff are trained to collect and retain only the minimum personal data necessary for each specific business function, reducing the overall risk surface in the event of a security incident.
• Incident Response Plan: heybaji bet maintains a documented data breach response plan. In the event of a confirmed security incident that may affect your personal data, we will notify affected players without undue delay and provide clear information on the nature of the incident and steps taken to address it.
• Vendor Due Diligence: Third-party service providers who handle personal data on behalf of heybaji bet are subject to security assessments prior to engagement and are contractually required to maintain security standards consistent with those applied by heybaji bet itself.

Your Role in Security

The security of your heybaji bet account also depends on the steps you take to protect it. heybaji bet strongly recommends the following practices for all registered players:

• Choose a strong, unique password for your heybaji bet account and do not reuse it across other platforms.
• Enable two-factor authentication (2FA) via SMS OTP on your account settings page.
• Never share your account login credentials, password, or OTP codes with any third party, including anyone claiming to be a heybaji bet staff member. heybaji bet support staff will never ask for your password.
• Log out of your account when using shared or public devices, and avoid accessing your account over unsecured public Wi-Fi networks.
• Report any suspicious activity on your account — including unrecognised login attempts or transactions — to our support team immediately via live chat.

Changes to This Privacy Policy

heybaji bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post a prominent notice on the platform and update the "Effective Date" shown at the top of this page. Where changes are significant and affect the way we process your personal data, we may also notify you directly via email. We encourage all players to review this Privacy Policy periodically to stay informed about how heybaji bet protects their information. Your continued use of the platform following the posting of any updated Privacy Policy constitutes your acknowledgement and acceptance of those changes.

If you have any questions, concerns, or feedback regarding this Privacy Policy or the way heybaji bet handles your personal data, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week via live chat, or by email at [email protected]. This email address is displayed as plain text only and is not a clickable link.