Responsible Gaming

01 Our Commitment to Safe Play

heybaji bet operates on the fundamental belief that responsible gaming is not an afterthought — it is a core pillar of everything we do. We are committed to creating a platform environment where entertainment, safety, and player wellbeing coexist at every level of the experience, from the moment you register your account to each individual session you play.

For players across Bangladesh, heybaji bet provides a transparent, SSL-encrypted platform designed with built-in safeguards that protect against addictive or harmful gambling behaviour. We invest continuously in responsible gaming technology, staff training, and player education to ensure that our platform remains a place of genuine enjoyment — not harm.

Our responsible gaming framework is built around five core principles: prevention through education, early identification of at-risk behaviour, access to effective player-controlled tools, referral to appropriate external support services, and zero tolerance for underage gambling. Every feature described on this page reflects our commitment to these principles in practice.

02 Age Restriction & Underage Policy

heybaji bet enforces a strict minimum age requirement of 18 years for all users of this platform. This policy applies without exception to all players in Bangladesh and all other jurisdictions where heybaji bet operates. Creating an account, placing a bet, accessing casino games, or making a deposit — all of these activities are restricted exclusively to adults aged 18 and above.

Identity Verification (KYC)

To enforce this requirement, heybaji bet operates a rigorous Know Your Customer (KYC) verification process. Before a player can make their first withdrawal, and at any point during account operation at our discretion, we may request the following identity documents:

• A copy of your National Identity Card (NID) issued by the Bangladesh Election Commission, clearly showing your full name and date of birth.
• A valid passport bearing your photograph, date of birth, and signature.
• A Bangladesh driving licence where other documents are unavailable.
• A recent utility bill, bank statement, or mobile financial service (bKash, Nagad) transaction history for address verification purposes.

Any account where verification reveals the account holder is under 18 years of age will be permanently suspended immediately. Any deposits made to the account will be returned to the original payment method after a standard security review, and all winnings generated on the account will be voided without exception.

Protecting Minors in Your Household

If you share a device or internet connection with minors, heybaji bet strongly recommends that you take proactive steps to prevent underage access to this platform and all other gambling sites. Recommended measures include using device-level parental control software, setting password locks on your heybaji bet account login, and logging out completely after each session. Never store your login credentials in auto-fill or browser password managers on shared devices.

03 Recognising Problem Gambling

Problem gambling refers to any gambling behaviour that disrupts a person's life, relationships, finances, or mental health. It exists on a spectrum — from mild concerns to severe dependency — and can affect anyone, regardless of age, income, or experience with gambling. The key warning signs are often recognisable early, which is why awareness is the single most effective tool of prevention.

heybaji bet encourages all players to regularly reflect honestly on their gambling habits. The following signs may indicate that gambling is becoming a problem rather than remaining a healthy form of entertainment:

• Spending more money or time gambling than originally intended, and feeling unable to stop once you have started a session.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost, which typically results in further losses.
• Gambling with money set aside for rent, food, utility bills (including bKash or Nagad mobile payments), education fees, or other essential living expenses.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling activity.
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• Neglecting professional responsibilities, academic commitments, or family obligations due to time spent gambling online.
• Borrowing money, selling personal possessions, or taking out loans to fund gambling sessions.
• Using gambling as a primary way to escape stress, emotional problems, depression, anxiety, or difficult life circumstances.

If you recognise two or more of these warning signs in your own behaviour, heybaji bet strongly encourages you to use one or more of the player protection tools described later on this page, and to consider reaching out to a support professional. These concerns are real, they are common, and effective help is available.

04 Self-Assessment Checklist

The following questions are designed to help you assess your current relationship with gambling honestly and privately. Read each question carefully and consider whether your answer is yes or no. If you answer "yes" to three or more of these questions, heybaji bet recommends taking immediate advantage of one or more of the player protection tools described in Section 5 of this page, and considering speaking to a support professional.

05 Player Protection Tools

heybaji bet provides a comprehensive suite of player-controlled protection tools designed to help you maintain a healthy and sustainable relationship with gambling at all times. These tools are accessible directly from your account settings dashboard and can be activated immediately — no waiting period, no cooldown for restrictions, and no questions asked.

All of the tools listed above can be activated at any time from your heybaji bet account dashboard under the "Responsible Gaming" section. If you experience any difficulty locating or activating these tools, our live chat support team is available 24/7 and can walk you through the process in English in real time.

06 Deposit & Spending Limits

Managing your finances is the single most practical step you can take to keep gambling enjoyable and within healthy boundaries. heybaji bet's deposit and spending limit system gives you direct, granular control over how much money flows into your account — across daily, weekly, and monthly time frames.

How to Set Your Limits

• Log in to your heybaji bet account and navigate to your account dashboard.
• Select the "Responsible Gaming " tab from the account settings menu.
• Choose the limit type you wish to set — deposit, loss, wager, or session time.
• Enter your desired limit amount or duration and confirm the change.
• You will receive a confirmation notification via your registered mobile number or email. The limit is active immediately.

Recommended Starting Limits for Bangladesh Players

heybaji bet does not mandate a specific deposit limit for any player — that decision rests with you. However, as a general guideline, we recommend that your total monthly gambling budget should not exceed 5% of your monthly household income. For example, if your monthly household income is ৳50,000, consider setting a monthly deposit limit of no more than ৳2,500. Gambling should fit comfortably within your disposable entertainment budget, alongside other leisure activities.

07 Self-Exclusion & Time-Out

For players who feel they need a more decisive break from gambling — whether for a short period or an extended duration — heybaji bet provides two distinct access restriction mechanisms: the Time-Out feature for shorter breaks, and the Self-Exclusion programme for longer or permanent cessation of gambling activity on our platform.

Time-Out Feature

The Time-Out feature is designed for players who want a temporary pause from the platform without committing to a long-term exclusion. During a time-out, your account is fully suspended: you cannot log in, place bets, deposit funds, or participate in any promotional offers. Your account balance and game history are preserved and will be available again once the time-out period expires.

• 24-Hour Time-Out: Immediate suspension for one full day. Suitable for players who feel they have had an intense session and want to step away to recalibrate.
• 48-Hour Time-Out: A two-day break, useful for managing impulsive urges after a losing streak or a highly stimulating session.
• 7-Day Time-Out: A week-long suspension. Recommended for players who recognise recurring patterns of excessive play and want structured time to reset their habits.
• 30-Day Time-Out: A full month away from the platform. This option bridges the gap between a short pause and a formal self-exclusion period.

Time-out periods cannot be shortened or cancelled once activated. If your time-out expires and you feel you are not yet ready to return to the platform, you can immediately activate a new time-out or escalate to a formal self-exclusion from the account settings dashboard.

Self-Exclusion Programme

Self-exclusion is a formal, binding agreement between you and heybaji bet that prevents you from accessing your account for a defined minimum period. Unlike the Time-Out feature, self-exclusion is intended for players who recognise that they need a serious, long-term break from gambling. Self-exclusion periods available on heybaji bet are as follows:

• 6-Month Self-Exclusion: Your account is locked for a minimum of 6 months. No logins, deposits, bets, or withdrawals are possible during this period.
• 1-Year Self-Exclusion: A full 12-month exclusion. During this period, heybaji bet will also suppress all promotional communications to your registered email and phone number.
• 3-Year Self-Exclusion: An extended exclusion lasting 36 months, suitable for players dealing with more persistent gambling-related difficulties.
• Permanent Self-Exclusion: Irrevocable closure of your heybaji bet account with no possibility of reinstatement. Any balance remaining in the account at the time of permanent exclusion will be returned to your verified payment method after a standard review period.

How to Activate Self-Exclusion or Time-Out

• Log in to your heybaji bet account and go to Account Settings → Responsible Gaming.
• Select either "Time-Out" or "Self-Exclusion" from the available options.
• Choose your preferred duration and confirm your selection. You will be asked to re-enter your password as a security verification step.
• A confirmation will be sent to your registered mobile number. Your account access is suspended immediately upon confirmation.
• If you prefer to request self-exclusion by speaking with a support agent directly — particularly if you are concerned about your ability to go through the process alone — our live chat team is available 24/7 and can activate exclusion on your behalf immediately.

08 Support & External Resources

heybaji bet's responsible gaming support team is available 24 hours a day, 7 days a week via live chat on the platform. Our agents are trained specifically in responsible gaming support and can help you activate any of the tools described on this page, answer questions about your account, or simply provide a non-judgmental space to discuss any concerns you may have about your gambling behaviour.

If you feel that your situation requires professional counselling or intervention beyond what heybaji bet can directly provide, we strongly encourage you to reach out to one or more of the following types of support resources. While heybaji bet operates as an offshore platform and cannot directly partner with local organisations in Bangladesh, the following categories of support are widely recognised internationally and are relevant to players in Dhaka, Chittagong, Sylhet, and across the country:

• Mental Health Professionals: Licensed clinical psychologists and counsellors who specialise in behavioural addictions, including gambling disorder, can provide structured therapy programmes including Cognitive Behavioural Therapy (CBT), which has the strongest evidence base for treating problem gambling. If you are in Bangladesh, consider contacting the National Mental Health Institute (NIMH) in Dhaka or a registered private psychological practice in your city.
• Gamblers Anonymous (GA): GA is an international peer-support fellowship with a well-established 12-step programme for problem gambling. Online meetings are accessible worldwide, including for players in Bangladesh, and provide a supportive, confidential community of people with shared experiences.
• Addiction Treatment Centres: Inpatient and outpatient addiction treatment programmes exist in major Bangladeshi cities. These structured programmes combine medical support, psychological therapy, and peer group work to address gambling addiction as a clinical condition.
• Trusted Personal Support: Speaking openly with a trusted family member, close friend, or religious leader about gambling concerns is often a powerful first step. The decision to acknowledge and discuss a problem is itself a meaningful act of recovery.
• Financial Counselling: If gambling has created financial difficulties, speaking with a qualified financial counsellor or debt advisor can help you develop a structured recovery plan. Many banks operating in Bangladesh — including BRAC Bank, City Bank, and Dutch-Bangla Bank — offer customer advisory services that may be able to assist.